Monday, 20 July

Good afternoon, Aisha.

Here’s how your customer assistant is doing.

Conversation volume

Today · hourly

↑ 12.4%

AI answer quality

Based on recent customer signals

Strong answers91%

Answers with a source96%

Needed a human8%

Low confidence3%

Live activity

Live

AI answered delivery questionWhatsApp · 2 min ago

Mei Lin requested a humanHandoff · 7 min ago

Returns policy indexedKnowledge · 18 min ago

Customer support

Conversations

Follow every message and step in when needed.

ML

Mei Lin

WhatsApp · online

WhatsApp receivedMessage arrived

AI checked knowledgeSource matched

Human readyTake over if needed

People

Customers

Understand who is contacting your business.

Customer	Phone	Tags	Last seen	Chats	Status

AI answer library

Knowledge

Give your assistant clear, reliable information.

⇧

Drop documents here, or click to browse

PDF, DOCX, TXT or CSV · up to 20 MB

UploadFile received

ReadAI checks content

ReadyAnswers can cite it

Document	Content	Status	Updated

Performance

Reports

See workload, response quality and customer demand.

Volume & resolution

Last 7 days

Busiest hours

Most messages arrive between 12–2 PM and 7–9 PM.

Operational insight
Return questions rose 24% this week. Adding sizing details to the Returns Policy could reduce handoffs during the evening peak.

Channels & setup

Integrations

Connect WhatsApp and put the AI chat on your website.

WhatsApp Cloud API

Follow these steps once. We’ll check each detail for you.

Connected

✓Business details

✓Webhook

3Verify connection

Meta Business IDFound in Meta Business settings.

Phone Number ID

WhatsApp display number

Webhook URL

Verify token

Access token Secret

We only show the last 3 characters after saving.

Meta app secret Secret

Used to validate that webhook requests really came from Meta.

Last checked 4 minutes ago

OpenAI assistant

Generate grounded replies from your approved knowledge documents.

Not tested

Website AI chat

Match the launcher to your website, then paste one line of code.

Assistant name

Greeting

Brand color

Position

Paste before the closing </body> tag.

yourwebsite.com

Ask Relaydesk

Hi! How can I help today?

Permissions

Team & access

Give each person only the access they need.

Team member	Role	Status	Last active
AN Aisha Noor aisha@relaydesk.my	Owner	Active	Now
DK Daniel Koh daniel@relaydesk.my	Support	Active	18 min ago
SN Siti Nur siti@relaydesk.my	Analyst	Invited	—

OwnerFull access, billing and ownership.

AdminManage settings, knowledge and team.

SupportView customers and handle chats.

AnalystView reports and conversation trends.